New technology for sure would help units respond to access requests more quickly, by removing duplication and going through documents faster. There are some institutions that are already using robots. They call them “bots”.
IRCC is using some of them. That's one example. IRCC has been trying to upgrade the portal through which it provides information. Without that, access requests will keep going up. Certainly we need to find tools to provide that information in a proactive way.