When I arrived as the new commissioner in 2018, the first thing I set in motion was to be more efficient so investigations could be done in a timely manner. We added tasks and timelines to all of those, and we follow them. We don't give extra unlimited time to institutions to respond to us anymore. We have so many files. We could leave them. We have other files to work on. However, when we open a complaint, it's assigned and we finish it. We don't put it back in a drawer.
Those are the types of things we focus on. We invest all our money in investigations and in the training for that. We provide guidelines to our investigators, so there's consistency as well.