Having more resources when complaints are increasing is definitely a solution. Having fewer complaints that are not necessary coming to my office would also be very helpful sometimes, when I do a systemic investigation.
As you're going to see in May, I'm going to be submitting to you a report with respect to immigration files, with a possible solution there whereby the government can provide information otherwise than having people have to submit access requests. That's going to reduce the number of complaints that come to me and will give me more time to work on the real complaints I should be getting.