Ultimately, I don’t think citizens see the difference, but they realize that they don’t get timely answers. They don't receive the information they want within the time limits set out in the act.
Institutions aren't getting the help they need from their departments, or from the government in general, to meet this growing demand.
Again this year, over 200,000 access requests were sent to the government. I received over 300 complaints a month. So there are 4,000 or 5,000 complaints a year. It isn't getting any better. We need resources, we need to invest, we need to innovate. We need better information management.
The government says it wants to take those measures, but at the end of the day, we don't really see any results.