The percentage you referred to is investigations that lead to a result of well founded. Then an order is usually issued. That really is a small amount, because we are trying our best to resolve complaints informally.
The role of my office is to make sure that requesters are getting as quickly as possible the information they are entitled to or that a response is provided to them. We do an investigation. We investigate until that response is provided. Then we cease the investigation if that response is given during the investigation. There's a lot of time and effort done in those cases. Almost 80% of our investigations lead to a result, a positive result, but not to a report itself.