The number of complaints goes up with the number of access requests being made. It's proportionate. The more access requests are made—and Canadians know their rights, so they're asking for more information—the more we get complaints, because the institutions are overwhelmed with the number of requests. They don't have the resources to respond to that number of access requests, which keeps going up every year.
When I ask for finance for me, I can respond to the complaints that I receive as much as I can, but institutions are also in need of resources, better processes, and better technology to respond to that increase in requests.