Thank you, Mrs. Shanahan.
The agency does a lot in the way of communications. I would say the first recommendation is for people to make sure they don't use the same user name or password for everything. Easily identifiable passwords make people extremely vulnerable. In the unfortunate event a scammer figures out our log-in information, they can access our banking data, our account with the agency or what have you.
The agency has a whole communication strategy on its website. It also provides different kinds of training and tools to help people protect themselves. Digital hygiene is extremely important because most, if not all, of the identity theft cases we're talking about today involve information stolen outside the agency. Everyone has trouble remembering all their passwords, which is why people tend to choose the same ones. The scammers we're talking about obtained access credentials and passwords from a source outside the agency and used them to get into the agency's website. Therefore, it's really important that people protect themselves.