When identity theft occurs, we work with TransUnion, among others, an agency that is more or less the equivalent of Equifax, which many people know. This makes it possible to track the financial accounts of clients who have experienced identity theft. Again, it depends on the severity of the identity theft. Did the fraudster simply change a piece of information? Did they just change the bank account number to receive benefits, without seeing the taxpayer's other information? In some other cases, the fraudster was able to see everything. It's rarer, but it happens, as well. So the level of support for the customer's protection can vary depending on the severity of the fraud.
On November 21st, 2024. See this statement in context.