Our funding was based on closing 4,000 cases approximately per year. Like I said, our complaints are now almost double that. What we did is invest in our people, invest in training and invest in templates and process, but like I said in my opening remarks, innovating is now at its limit. We did everything we could. We've provided all the tools that we could and now we need more people and we need fewer complaints.
On May 16th, 2022. See this statement in context.