It totally is. Some institutions have told us that they actually have the financial means to hire more people, but they just can't find people to work in that field. It's a very difficult job because you are always between the person who wants the information yesterday and the institution that doesn't want to give it or that is taking time to gather the information, and then you're fighting back and forth.
It's not an easy position, and it's also very difficult to get training. I heard that TBS is now starting a project in which they're going to be hiring a pool of candidates so they can share with institutions and hopefully provide training for these individuals. I'm hoping that's going to work and alternatively will help institutions.