Fundamentally, yes I do.
In Canada, every department has its own access to information team. Those are the people who have the experience. They have a duty not just to apply the act, but also to help those requesting information. For example, they can suggest to requesters that they rephrase their request in order to access more information, receive the records more quickly or trigger fewer exemptions.
The access to information team in each department plays a key role, serving as the intermediary between requesters and public servants.