Trying to get a public employee to talk to you is like trying to do something that you can't do. We have a serious problem in this country when people are intimidated by excessive rules from central agencies like Treasury Board, the Prime Minister's Office and the PCO. That intimidation ripples through everything we do. When corporations add their two cents and objections and when law enforcement says it's a matter of national security, on and on it goes. You don't stand a chance if you're just the average person. What we have to do is get rid of those—not the people, but the attitudes—and start from a constitutional right to know.
Evidence of meeting #42 for Access to Information, Privacy and Ethics in the 44th Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was rubin.
A recording is available from Parliament.