If we want to look at how we want to modernize the government and the use of technology—and I understand that we want efficiencies—we cannot put efficiency over the experience of people who are receiving services from the Government of Canada. Sometimes people will need an inefficient approach, and what we have to figure out here is the balance. We cannot go all in on tech. We have to make sure we're building redundancies. Do people remember when we had the Internet outage? The app wasn't working at the airport for a day in Pearson, and of course we had redundancy.
The public service has to be built on redundancy. It can't just be all one way. We can do great technology, and we can build it, but we have to be intentional about how. We have to support every single person who needs to access the public service in an equitable way.