We need to provide people with performance indicators at the management level—the DG, ADM and DM levels. That's where you need them to be responsible. The minister is accountable for access. The obligation, under the act, is on the head of the institution. They need to be interested in what's going on in their unit. That's why I'm sending the orders directly to the ministers' offices now—so they know when they're late on 25 files and that their unit is struggling.
It's not the poor little analyst who needs to be given objectives. Yes, they have objectives. They have to close many files, but the director—the DG—has to have performance evaluations and bonuses according to what they're responsible for in terms of access to information. Right now, I don't think it's taken that seriously.