It's definitely needed. I've even offered my services in that regard, although the legislation that governs my role doesn't give me an educational mandate like the Privacy Commissioner's, for example. However, I feel that's part of a commissioner's job. We have a duty to inform people of their responsibilities. We also have to give them information on how they can help us and how we can help them.
That's the kind of briefing we do from my office. However, I'm not invited as often as I'd like to the institutions that need information.
Recently, I spoke to 5,000 Canada Revenue Agency employees. I believe it was very well received, especially among new public servants. Public servants who don't work in an access to information department and who have never dealt with access to information requests don't understand their role with respect to information. They don't always know what information is important to keep and how to manage it properly. At the same time, people need to understand why certain information is important to Canadians.