Definitely. You have no idea how many requests we see that have hundreds of the same emails and pages. The analysts have no choice but to process and treat them. We are getting more and more access requests that result in thousands of pages. It used to not be very often. The elimination of fees has definitely had a big impact on that, but that's not the only thing. The lack of management information is definitely key.
We need to better manage it so that Canadian requesters are getting what they want and not the same thing 25 times.