I would say that access to information is like many legacy services for Canadians: We need to go from an analog system, as Ms. Luelo said, into a digital service line.
Access to information is an important right and an important principle in the functioning of a democratic system, but there are many things that are now coming through access to information that could more properly and easily be dealt with as a service to Canadians.
The IRCC situation is similar to having to do an access to information request every time you want to see your taxes with CRA. It simply isn't a sustainable model or how you deliver a modern service. We need to think about how to move more things into that channel.