Thank you for the question.
That’s a real challenge.
I would say that there are two parts to your question.
First, there are massive investments to the tune of billions of dollars. There is a bit of a bidding war if we want to tell it like it is. When it comes to investments in training or hosting these platforms, this bidding war is real. Some people have talked about a bubble, but I wouldn’t go that far because speaking of a bubble means that it will burst. I don’t think we are there yet, but the risk is real.
Now, when it comes to the KPMG report that you mentioned with respect to integrating technology, I would like to remind the committee that there was a lot of talk about the web 25 or 30 years ago. When the dot-coms came around, benefits were not felt overnight. There was indeed a bubble in that case, but beyond that, businesses had to see how they could integrate everything that was coming with their transfer to digital. There is still talk of digital transformation today, 30 years later, so it is clear that it is a lengthy process.
Artificial intelligence goes beyond this aspect because it is cross-cutting. It has different functions, including accounting, human resources, marketing and customer service. It has an impact on all areas of a company or organization. It affects the public, studies and culture. It affects all spheres of society.
Why then doesn’t it work in businesses, from what we’re seeing? Often, it’s because they wanted to take all the tools and wondered how to integrate them. They use Copilot instead of asking themselves as a business what solutions these tools can provide and what processes could be improved. Work needs to be done. Some businesses do this correctly and take time to implement pilot projects to test tools before integrating them, and this normally delivers better results. Quite often, many integrations are rushed or there has not been any organizational reflection.
In this case, the bubble is not going to burst. Integration must be done. Conversely, there is a genuine risk of an investment bidding war among OpenAI, Anthropic, Google and others in a bid to secure dominance in this field.