Let's use the example of an individual who receives a redacted document, as is sometimes the case. Quite often, that person will not file a complaint, because it takes time and they don't know how to proceed. They'll just give up because they don't want to cause further delays.
I'm sure you're aware of that obstacle. People don't want to file a complaint on top of their access to information request. Is there some mechanism that could be used to streamline that process and that could be vetted upstream by your office?