Coming back to a couple of things, I do have a question. On page 37, you say the CRA continues to maintain good working relationships with the unions. On page 53, you also talk about “expanding and improving both the range of service offerings available to Canadians and the variety of channels through which these services are available”, and yet on both fronts you have major problems. You've closed the cash counter—you no longer allow Canadians to pay with Canadian currency anything they may owe—and yet you brag about expanding and improving service while you've just cut service to Canadians. That has triggered a campaign from the union, and I'm sure I'm not the only one receiving these cards from the union—your union—who are extremely upset about the diminishing of services to Canadians. Maybe you can explain the discrepancy for me.
