Certainly the internal centralization of compensation would have no impact on the taxpayer.
On the call centres, whether I call Ottawa to get my question answered or whether I call Shawinigan I don't think has much bearing. However, what I heard from the previous group, and they were right, is if you call on Tuesday the person you're talking to may be in Toronto, and when you call another time they may be in Vancouver. When there's a heavy volume, the calls bump to the next site, also because of the time zones. That could very well create a problem for the taxpayer.