My question is for both groups of witnesses.
I would like to come back to the matter of centralization, be it in terms of staffing, operations or decision making. The answer that Ms. Bannon provided earlier was from a union point of view, and explained how employees would be affected.
Personally, I would like to know whether there will be repercussions in terms of customer service. Would there be a higher standard of customer service if offices, and decision-making powers, were decentralized? Will centralization affect regional jobs?