I asked CRA to state their priorities for the coming year, and they named three: core capacity, maximizing the particular model of governance, and maximizing their delivery of business. The CFIB added one more, and that was expanding service priority, so they're actually delivering the service. I know whenever people pay taxes no one's happy, but at least it would be a bit better.
One of the things you ended your report with this year, and why this means a lot to me from a go-forward perspective, is this quote:
However, there is still no detailed plan outlining the steps the Agency will take to address the specific challenges outlined in the vision or the measures that will be used to gauge progress toward its goals.
It's fine to talk about what those priorities might be, but how are they going to be able to measure and account for the goals they set themselves?