We're setting up a system where people can make appointments to go in and sit down with someone to help them with their problem. I think you will find that once our clients get used to it, they will quite enjoy it, because instead of having to sit and wait until their turn comes, they will be served efficiently and be looked after very well, and they'll be very happy with that service. People are trained to help them and will do that. I think we're finding with a lot of the people who come in that if they have a specific complaint, they will go to a person trained in that speciality or in whatever type of tax problem they're having.
On December 7th, 2006. See this statement in context.