When I gave my opening remarks, I talked about trying to make it easier for people and cutting the paperwork down to make it as simple as possible. We're trying to make the toll-free numbers, anything that we do to help people.... Our volunteers who help people complete their tax forms give tremendous hours and work very hard. I know with working with people in the agency—
Can I read something into the record? This just came. It's dated October 30:
On October 30, 2006 I spoke with two wonderful ladies when I called the Revenue Canada toll-free number regarding my company's GST number.
She has the name of her business listed here, but I won't read that.
I would like to thank those ladies for their help and kindness.
Since I've taken over as minister, I've stressed over and over to the departments that I really want to be people-friendly. But the reputation of the tax agency goes back many years, and it's going to take us awhile to get over that.