Thank you, Mr. Chair.
Thank you for coming. I am sorry I missed the presentation, but I did read it while others were asking questions.
My questions are really about performance and the connection between you and the actual folks who do the work and the minister.
We'll start with collections. We heard from the minister that we are at about 5% in terms of accounts receivable, and so on. Does the board then deal with that kind of issue in terms of setting targets for CRA on annual basis, on how much should be collected in terms of a percentage basis and how it might be collected?
So, one, are there targets, and two, do we use outside agencies to do the collections, or is it all in-house, and have we ever considered using outside agencies to do the collections?