I'd also note that we've noticed a decline in complaints over the last two years. One theory could be that as you put more information out into the marketplace, more information that's neutral and from a credible source, people can find out exactly what their rights are and what the responsibilities of the institutions are. You'll likely have less misunderstanding and fewer complaints.
I cannot make the correlation directly, but I would say that for the last two years, inquiries have gone up both in terms of the call centre and in terms of the website. On the other hand, complaints have gone down.