No, because I think this is an item that is in the news now, and we'll probably see it in a month or two when the policies start coming out in the banks. That's what I'm worried about. I'm trying to get ahead of the curve, and that was the purpose of my motion. What we don't want to see is consumers all of a sudden getting a letter saying, “Your interest rate is such and such” or “We've just made an adjustment to your credit card” or “We made an adjustment to your bank account that you've had with us for years.”
You say you have to make sure the banks follow the rules, but we all know what that means. Follow the rules, but based on what? Most consumers don't know what their rights are. How are they going to be protected? By the time you get one or two complaints, a lot of people don't even know they can complain. We get some complaints, but even for us it's hard to really pinpoint who we should direct that complaint to. I have a relationship with some of the bankers in my riding, but when it becomes high level it's tough. If it's on a branch level it's probably easier.