Thank you, Mr. Chairman.
I think we've found what we were looking for. It's on page 21, the complaints section, the tables in the 2006-07 annual report. Two of the major items obviously are the 33,000 inquiries and the almost 16,000 general inquiries. But I guess the troubling numbers are under the accounts heading. There are 261 complaints regarding chequing, and the other large amount is 326 complaints regarding collection. I'm wondering what those are about, if you would look at pages 20 and 21 of table 3.