Thank you, Mr. Chairman.
Thank you to the witnesses for appearing.
Just quickly, Mr. Halde, it's a nice story. You talk about the Business Development Bank of Canada and all the things you're trying to help. But let's not deny that you are a bank, and it does cost more to do business with your bank. You do run your bank like a bank; there are fees.
I'm talking maybe from a personal point of view. I have a constituent in the textile business who came in. They have been suffering for a number of years, but now things have finally turned around in their area. They're one of the few survivors. They're looking for additional financing. They have some firm orders because their facilities are in close proximity to the U.S. market. Here we have an example of a $100,000 loan where fees of $8,911 are being charged on an amount that was outstanding. It came to about $40,000.
I understand it's in special accounts, but there seems to be a problem. You are pretty well the lender of last resort, but you are treating people like you are a bank. I understand that you have to make money, but there doesn't seem to be a mechanism where people can come to the bank and say they want their case to be reviewed or have a second person look at it.
Am I missing something? If the business sector doesn't have the confidence that they can do business with you on the second round of these additional moneys to be lent through the business credit availability program, how am I going to feel at ease that you will be able to get that money out, not only to the right people, but efficiently and at a reduced cost?