Let me actually set the record straight just a little bit. We are members of the ombudsman system. Actually, in fact, the banking industry created the ombudsman system. All Canadian banking customers have access to consumer redress through the ombudsman system. Some go through OBSI. Some go through ADR Chambers.
The federal government has actually put a requirement in the Bank Act that says all banks must be members of an approved ombudsman agency. The approval process again runs through the federal government's Financial Consumer Agency of Canada. Applications have to be made to the FCAC demonstrating their processes, their strengths, their capabilities in terms of running an ombudsman system. Then the agency, I guess through the advice of the government or the minister, will recommend and approve those bodies that meet government standards.
It is in fact a requirement. There's a process under way right now that the two existing bodies out there and potentially others—I'm not privy to that—have put in their applications and they're being considered now. This is subject to government standards. All financial institutions, all my members, will have to be members of an accredited registered ombudsman through the government's regulatory requirements.