On the one hand, CBSA are not greeters; they're here to perform a function. But that said, there was a very exciting project that took place leading up to the Olympics wherein CBSA was given customer service training. We'd love to see that again. They perform a role, but at the same time, people have travelled the world and know that you don't necessarily have to be accused just to come into the country.
On November 19th, 2013. See this statement in context.