The question, though, is that if the small business says, “I received this advice....” I'm going to challenge you on that 92%; I know that's internal, but it was your own internal survey that showed the accuracy rate at 75%. You actually omitted one of the seven questions asked to help the numbers out. CFIB was the one that was probing on this, that is, if a business says, “I phoned and this is the advice I got” and if the business doesn't have any evidence other than that, the CRA is going to say, “Sorry, we don't have a record of that, so you owe us x number of dollars and you owe penalties because you filled out your taxes wrong.”
On May 12th, 2015. See this statement in context.