Yes. We do use the recordings of calls to train our employees and get them to improve the relevance of the conversations. However, we have several internal sectors at the Bank that are independent, such as the internal audit sectors, that report directly to the president and the board of directors. We also use those mechanisms to ensure that we have what we call “a third line of defence”, and a good understanding of situations that might arise.
On June 12th, 2017. See this statement in context.