Correct. We did spend a lot of time working with CATSA on some of that stuff in terms of education, trying to improve processes, and that sort of thing. It's one of the reasons why CATSA Plus helps because, in terms of the process, you actually have four parallel stations, so four individuals are going up and putting their bins in; if you have one passenger who's slow, he or she is not slowing down the others. That's one of the reasons why it works so much better. Absolutely, travellers are at different sophistication levels, and that's a reality of life.
On September 20th, 2017. See this statement in context.