An interesting part of the Auditor General's report deals with the quality of our answers. We are now focusing on training our staff so that they can provide proper answers to the questions. That's the first thing.
It is possible for people to file complaints and to appeal a decision made by the agency. We have a challenge mechanism that allows them to present a different perspective of a given situation.
With the new technology, we'll be able to record calls in the future, but for now, we are not able to do that. We are taking steps to improve training. When the new technology becomes available, we will be able to record calls, which will improve our services.