I am familiar with this area. I just wanted to know whether you record calls.
It seems that up to 30% of taxpayers are given bad information. If taxpayers think that they have been given bad information by the Agency and have suffered because of it, since you do not record the calls, they will have no mechanism to prove that your agency gave them the wrong information.
Will you commit today to compensate all Canadians who may have suffered financial hardship because of erroneous information provided by one of your agents?