I thank my colleague for her question.
As I mentioned, the Auditor General’s report didn’t surprise me at all. We made a major change at the Canada Revenue Agency to improve services and ensure that employees develop skills in much more specific areas. In 2016, we implemented what we called service renewal. Changes were made at the Canada Revenue Agency. More specialized services have been centralized in various offices. Instead of dealing with generalist staff spread across the country, people will be able to use these specialized services and get much better information.
Agency employees work very hard. I really want to congratulate them on everything they’ve done in terms of service renewal. The agency’s 40,000 employees contributed to this effort. Phenomenal work has been done since 2016.
Mr. Vermaeten may want to add to that.