On November 5th, 2018. See this statement in context.
November 5th, 2018 / 4:40 p.m.
Director General, Financial Institutions Division, Financial Sector Policy Branch, Department of Finance
No, I'm sorry. Each bank may be a member of only one external complaints body, and then the consumer uses that external complaints body.
To confirm, it is correct, as you indicate, that the consumer does not choose which body to use.
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