I was at proposed section 627.49, and I had highlighted paragraph (i), and I was about to highlight paragraphs (j) and (k).
These are two requirements for the external complaints bodies to report annually to the commissioner of the FCAC on the performance of their functions, including their governance and funding, and to also have reports made publicly available. Taken as a group, these are intended to increase transparency and public confidence in the complaint handling process.
This concludes my overview of the consumer protection measures in the bill. We're available to answer any questions you may have.