I think part of the piece right now is saying, if we take a look at the GTA area, that we only have one in every five unemployed workers receiving benefits. Something systemically is flawed within the system when the ones who need it more are not accessing it. Lowering the hours is one of the key pieces, but there is also the benefits level. Most of the time, when workers are on the verge of getting laid off, hours are reduced, and the benefit level is 55% based on the reduced income of those last weeks. It's not a living wage, and it aggravates and creates more stress, which leads to cancer and other health situations.
To me, these are part of the systemic pieces. The Liberal government in its election platform talked about the need to provide income security to workers in the changing labour market, and to me these are the key points.
The other piece is that, if we take into recognition that in the GTA, where we have many newcomers, many immigrants who speak English as a second language, accessing services through Service Canada has been most challenging. There's no personal contact, and then people are made to jump through hoops just to access the benefit.
Then, the appeal system has been flawed from the start.
Those are parts of the piece that we think need our urgent review.