In Canada, 51% of the population is functionally illiterate. These are people who have trouble understanding our forms, and that's why it is so important to simplify forms with the auto-fill service. The people who really need the tax benefits have to be able to complete the necessary forms and receive the money they are due.
At the agency, we keep track of everything and we are results-oriented. We want to make sure we have comparative data for each year, so we can measure the real impact of the pilot projects and their success rates in indigenous and other communities where people need access to their benefits.