I thank my colleague for his question and for his concern for people. Indeed, not everyone has access to electronic services, and I am very aware of that.
In terms of customer service, in my opinion, everyone must be treated fairly. Just because someone sends their returns on paper does not mean that they will be treated less well than those who filed their returns online.
I am happy that almost 90% of the people send their returns to the agency electronically, but when we receive paper returns, we process them in the same way as electronic returns.