We are fortunate to have colleagues elsewhere in the world who have conducted similar reviews. Through their work, they found that incentive programs that focused on sales objectives rather than the greater consumer interest had indeed led to poor sales practices and poor results for consumers.
They also found that incentive programs were a key factor in establishing a culture in an organization, as Mr. Hannah said, since that truly illustrates the behaviours that are valued by institutions. This is a finding that was made elsewhere in the world.
They found that certain aspects of governance were lacking. The controls in place were not sufficient and there were not enough rules.