I will begin by answering the question regarding the process, but I will let the commissioner finish.
The process is triggered when a statement of wrongdoing is made and there is a potential fine. The financial institution can then be heard by the commissioner, who must in turn make a decision.
All decisions by the commissioner are subject to the publication principles. The commissioner has the discretion to name the financial institution or not, something she can elaborate on. On the other hand, if the errors that represent the wrongdoing lead to a fine, the commissioner discloses the amount in her decision. In addition, for obvious reasons, all sensitive commercial information is removed.
Our goal is not only to inform consumers of the issues we are examining, but also to use the decisions as a tool to ensure that other financial institutions are well informed of their duty to comply with the law.