This is an ongoing challenge that we're dealing with, but we've been able to move people to our key loan processing bottlenecks. For example, as I mentioned, when the crisis first struck in late March, we received in a couple of weeks as many applications for loans on the online financing platform as we do in a year. That type of volume uptick is not something that any scenario or planning exercise would pick up.
We have moved people from parts of BDC that weren't as busy. We've trained them up very, very quickly. We have done our best to disaggregate the work so that we can simplify some of the tasks for these people. These folks have been stuck in to get the work done. Depending on where the queue is forming, we've done our best to simplify our requirements and move people to the bottlenecks to make sure we are moving as quickly as we can.
Frankly, to your question, when all this started in March, we did our best to respond, but again, it was such a huge uptick in volume that we weren't able to meet the service expectations of entrepreneurs. That frustrated them, and that frustrated us, but now we're getting back to a zone where service levels and turnaround times are getting back in line with what we've done historically, and we're picking up much less frustration from our clients.
It took us a while to get to this point. It was chaotic and, frankly, slow at the beginning, given the volume, but bit by bit we've made improvements, adapted and moved people, and I feel we're back in a good place right now.