I have complete confidence in our members to get it done. When ArriveCAN happened, none of our members or the people who work at the border were consulted on what was needed for an application to work at the border. That's not uncommon at the CBSA. We are generally not consulted on anything. The people who run the CBSA are almost universally not people who have ever worked at a border.
It was ill-advised money that didn't need to be spent and work that members could have done. The outsourcing was unneeded. Again, I don't think the situation is different from any component of the PSAC.