Thank you, Mr. Chair.
Commissioner, since 2015, not long before you took up your position, the number of Canada Revenue Agency employees has increased by nearly 50%. Nevertheless, departmental performance reports indicate that the agency is only meeting 48% of its targets. That means it's missing its targets by 52%. This is one of the worst track records in government.
The taxpayers' ombudsman, François Boileau, says that he is so swamped with complaints about the Canada Revenue Agency that he can't even process or respond to them all.
Le Journal de Montréal recently published a series of articles recounting the many horror stories that people have to tell about their experience with the agency's services. I apologize to the interpreters in advance, but the situation is so serious that the newspaper named this series of articles “Chaos at the Canada Revenue Agency.”
The CBC/Radio-Canada has reported on all kinds of fraud and fraud schemes committed against the agency. On looking at the leaked tax haven documents, we see that the agency is really at the bottom of the list when it comes to recovering the funds associated with these leaks compared to European countries, the United States and even Revenu Québec.
Do you think that the agency's work and your work have lived up to expectations?