The agency's team is very large. It grew a lot because of programs introduced during the COVID-19 pandemic, but has since reverted to roughly its normal size now that certain programs have ended. For example, we are in the process of finalizing the recovery of COVID-19-related benefits. A lighter workload is one reason why we have fewer employees in the field.
It is important to keep in mind that the agency's work is cyclical. For example, we naturally expect to hire more people during tax season. Summer is another busy period, when benefits are being renewed.
The agency's workforce always fluctuates to some degree. Still, the unusual rise in employee numbers in recent years has not escaped our notice.