Thank you for the question.
We certainly see that in our offices as well throughout the year. Individuals come in, and they haven't filed in several years. Typically, they think they owe money or that they may be in trouble with the government. When we have a chance to work with them, it is not uncommon to see lower-income Canadians walk out of our offices with large five-figure refunds. In fact, we even had an individual, earlier this tax season, who had a $100,000 accrued refund.
These are life-changing amounts of money that just would not be captured or realized through an automated tax filing system. To answer your specific question, yes, there needs to be more mechanisms in place to ensure that there's outreach to these individuals to help them understand that filing their taxes can be a very significant financial benefit.
I'm not sure if CRA has necessarily—